Dialer Service

The dialer system helps reduce waiting time for a response, removes routine tasks from employees, and assists in processing missed calls. Use the service online: cloud technology allows employees to work from anywhere with internet access, and managers to monitor efficiency. If you want to buy a dialer service, consider the cloud software Oki-Toki.

Main advantages of the Oki-Toki service:

1. The ability to set up the dialer service 24/7; 2. 14 days of free dialer service use online, to ensure its effectiveness and the flexibility of settings; 3. Data exchange with external CRMs; 4. Connection of your own IP telephony; 5. The ability to automatically connect to an agent when the customer responds; 6. Setting the number and interval of attempts; 7. Adjust dialing depending on the customer's time zone; 8. Auto processing of lost calls; 9. The “auto-informer” mode; 10. The ability to use several operating modes simultaneously. Clients can choose the Oki-Toki tools they really need and pay only for what they actually use. Thus, the dialer service will not increase, but rather reduce your contact center's costs. Below are possible types of automatic phone dialing.

Types of Oki-Toki automatic dialing

1. Automatic dialing to the number with transfer to an agent

Oki-Toki service enables automatic dialing for several projects. The online dialer service works as follows: after the customer responds, the system automatically transfers the call to an agent. The dial can be confirmed manually or automatically by the agent. To ensure the service, product offer, or service is as effective as possible, with automatic dialing to the number, an agent has access to a stored script in the library. During a conversation with a customer or buyer, a call center employee can promptly enter data into the client's card saved in CRM.

2. Automatic robot dialing

The dialer robot is used to optimize the staff of agents, free them from the task of routine dialing, and increase the efficiency of the main line. Typical tasks solved using automatic dialing with a voice message:

• Notification of a promotion;
• Notice of a visit (e.g., to a webinar or doctor);
• Automatic survey about service quality;
• Offering services;
• Updating the database of numbers;
• Use in the financial sector to remind of the amount of debt or repayment terms.

An Oki-Toki system user can set the robot's behavior by specifying the required steps in the script. Depending on the need, you can order an Oki-Toki dialer robot that can play a recording or synthesize text using cloud services by Google and OpenAI, as well as: access CRM, save responses in the database, forward calls to an agent, and plan the next call.

Other advantages of Oki-Toki outbound dialing system

The dialer service for outbound calls allows setting the number of dialing attempts and intervals. An employee, whose duties include database updating, can add new numbers to it at any time or remove problematic ones: import history is preserved, uniqueness is monitored, and service fields can be added. Automatic dialing is performed to priority numbers. Defining priority numbers for dialing implies sorting and flexible setting of the dialer service parameters such as:

• Task creation time;
• Scheduled call time;
• Region;
• Number of attempts.

Using priorities in Oki-Toki dialer helps effectively process the customer base based on business tasks. For a trial, you can order a dialer service for 14 days of free access and see the benefits of the tool! The online dialer service data can be instantly integrated into such CRMs as ZohoCRM, Freshdesk, Zendesk, Salesforces. Using Webhooks allows informing about events occurring in the system (user actions, call results), and notifying external services via API or classic email sending. Don't waste time on continuous manual dialing, order a dialer online! Now, dialing a number is possible, even if the customer's phone is almost always busy!